Client Code Of Conduct
A Client's Guide to Professional Conduct in the Design and Development Industry.
Our Client Definition
"Client" means an individual, company or organization purchasing skills and talents from an individual or company practicing in design and development industry.
We expect our clients to follow the professional obligations of their own community and the business community as a whole. This includes all legal obligations of the city, state or nation under which they operate. Feryanti Studio have the right to refuse to do service with a business which they feel is not adhering to these obligations or fall under our principal and moral standards.
Do not ask your our teams to apply concepts, images or ideas from another source. Remember: you are trying to stand out of the crowd, not blend in. Plagiarism and concept theft is a criminal and demoralizing act that will damage Feryanti Studio and your business, and makes it difficult for both of us to reestablish public credibility.
Feryanti Studio/Client Relationship
The digital world has vastly improved the speed of design and development. Proofs can be sent electronically and a great amount of design and development can be accomplished on a computer in a much shorter amount of time than ever before. However, technology has not made the design process simpler. Our teams still need time to work with your company to decide the best way to represent it to the consumer or visitors. Deadlines and project scope must be realistic and flexible enough to deal with the unexpected. Remember that you are buying a public face to your business, and value it accordingly.
When you hire our team, make sure that you make us part of your business day. Keep in touch at a frequency acceptable to both of our environments, and the design process will flow smoothly in both directions. We, like all business contacts, appreciate returned messages, even if it is only an acknowledgement of receipt.
Spend an extra hour with our representative at the beginning to outline your needs and interests, and you will save hours of time down the road in regards to deadlines and project scope. Taking the time to deliver a sufficiently in-depth project brief ultimately serves as a cost-saving device for both parties.
We are qualified and trained to analyze your professional needs and, with your input and guidance, craft visual expressions of your business. The client should understand that this skill goes beyond the personal aesthetic and often deals with the psychology of branding and public perception, and is as individual to your company as a fingerprint.
Our suggestions and recommendations on the project are not simply what clients or our designers and developers find appealing or pleasing. Good quality design and development is engineered to appeal to your customer or your functional needs. Be fair in your criticism. Ask questions instead of making statements. If something does not work, explain your misgivings fully instead of simply arguing. Remember that our team is a professional collaborator and not an employee, and brings a set of skills to your company that is geared towards expanding your business.
In addition, the concepts and ideas generated together represent a contractual agreement of confidentiality/exclusivity between the Feryanti Studio and client. Just as we will not divulge your business operations, you and your staff are obligated to do the same for our business.
Design is a business, just like yours
Feryanti Studio is a business and we have set hours like any business. After hours, calls may not be received until the next working day. Rush requests or overnight orders, like any business, are subject to increased or emergency fees. In return, our team is obligated to inform you in a timely manner of any increase in cost to you.
Deadlines for materials the designer needs are not arbitrary. Designers cannot design around blank spaces where text should go, nor can they build around pictures that are not there. Any delay on the delivery of photos, text or dimensions of the project results in a slowdown of the production process. If you experience an informational gap, contact your designer immediately to explain the delay.
On a related note, make sure your copy is free of errata, both grammatical and factual, and that your images are of the quality needed by the our team. Our team should give you a list of specifications of print, media or Web materials. They are not guidelines; they are rules by which the final project must go to press.
Design & Development Contracts/Billing
Feryanti Studio contracts guarantee their clients the right to high quality design in a timely and efficient manner to represent the goods and services your business has to offer. Take the time to read them thoroughly. If Feryanti Studio does not provide a contract dealing with the scope of the project it is your right to ask for one before you begin working together.
A good projects' Contract outlines realistic deadlines, estimates the true scope of a project and the obligations of our team before, during and after the project timeline. If any of these areas are lacking, it is your right to ask us about them.
It is the Feryanti Studio' duty to a client to provide a detailed list of services provided in the final remuneration. This bill will include all services provided, including, but not limited to the services outlined in the original contract. Overtime, rush fees and emergency work will be billed accordingly, as well as any additional services requested by the client. The client has the right to inquire about additional costs when requesting additional work. A client will pay on time as agreed in the contract.
Requests for working on spec - You might have heard of business owners who have asked for multiple companies or freelancers to submit a finished product, and paid only the company or freelancer whose work they chose to use. On the same note there are designers and developers who state a willingness to work for free to secure a later contract. This is known as spec (speculative) work, and is one of the biggest gambles you can make with your time, money and corporate image. Clients who ask for spec work waste time and energy weeding through multiple designs and applications, most of which do not reflect your company's needs. Designers and developers who work on spec are not bound by contractual obligation to deliver anything, even if you want to use their final work. In short, it's better, safer, and more cost-effective in the long run to work with a hired designer or developer who is able to dedicate themselves to your project than it is to delve into spec work.
Publicity helps Feryanti Studio and clients build an image and gain even more work. Naturally, Feryanti Studio should be allowed to present samples of their work with your company as an example of what good collaborative design can accomplish. Our company is obligated to present your company in a positive, factually correct manner, and any samples will not violate the confidentiality agreements in the design contract. A client may allow Feryanti Studio to use the client's name for the promotion of articles designed, developed or service provided, but only in a manner which is appropriate to the status of the profession.
A client who is asked to advise on the selection of designers shall accept no payment in any form from the designer recommended.
Also, a client should not publicize Feryanti Studio's name to be associated with the realization of a design or application which has been so changed by the client as no longer to be substantially the original work of our team.
We also note that in cases of sensitive projects or circumstances that fall on our obligation of not publicising any of the work we have done for a client, we will respect that as long the client makes it clear from the start.